Privacy Policy
Last updated: April 6, 2024
Overview
ChainPulse Alpha ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our crypto signal platform.
What Data Do We Collect?
Account Information
- • Email address
- • Username
- • Password (encrypted)
- • Profile preferences
Usage Data
- • Signal views and interactions
- • Dashboard preferences
- • Device and browser info
- • IP address (anonymized)
How We Use Your Data
- →Provide and improve our crypto signal services
- →Send signal alerts and notifications you request
- →Personalize your dashboard experience
- →Process payments and manage subscriptions
- →Comply with legal obligations
Data Security
We implement industry-standard security measures:
- • 256-bit AES encryption for data at rest
- • TLS 1.3 for data in transit
- • Regular security audits
- • SOC 2 Type II compliant infrastructure
- • No storage of private keys or wallet access
Your Rights
GDPR (EU Users)
- • Right to access your data
- • Right to rectification
- • Right to erasure ("Right to be forgotten")
- • Right to data portability
- • Right to object to processing
CCPA (California Users)
- • Right to know what data we collect
- • Right to delete personal information
- • Right to opt-out of data sales
- • Right to non-discrimination
Third-Party Services
We use trusted third-party services:
- • Neon: Database hosting (PostgreSQL)
- • Vercel: Application hosting
- • Stripe/Razorpay: Payment processing
- • Postmark: Email delivery
Frequently Asked Questions
Does ChainPulse store my wallet private keys?
No. We never request or store private keys, seed phrases, or wallet access credentials. We only track public wallet addresses for whale monitoring.
How can I delete my account and data?
Email support@chainpulsealpha.com with subject "Delete Account" and we'll process your request within 30 days per GDPR requirements.
Do you sell my data to third parties?
No. We do not sell, rent, or trade your personal information. We only share data with service providers necessary to operate our platform.
Where is my data stored?
Data is stored on secure servers in the United States (AWS US-East). We use encryption and access controls to protect your information.
How do I exercise my GDPR rights?
Email privacy@chainpulsealpha.com with your request. We'll respond within 30 days and may need to verify your identity.